SHIPPING INFORMATION

We lovingly pack and ship your goods once payment is processed with some items occasionally coming from different warehouses depending on their nature.

All goods, wherever possible, will be shipped on a tracked service for you to follow their progress and the next available delivery date will be shown on each particular product page before you place your order.

Standard Mainland UK Delivery is FREE on all orders over £75 (excluding shipping) with a fixed charge of £4.95 per order (or delivery address if you're using the multi-address checkout feature).

Surcharges

A shipping surcharge of £5 applies over the £75 threshold if your basket includes fresh or chilled goods from our Meat, Pies & Pastries, and Ready To Eat Meals collections. This covers the additional cost of special delivery services and/or specialist packaging for fresh items.

Delivery to Scottish Highlands, Northern Ireland and Offshore Islands will incur a surcharge, usually a few GBP.

Any final shipping costs will be shown in checkout.

Future Delivery Dates

While we make every effort to deliver on your preferred date, shipments may arrive one day either side of your selected day during busy periods.

Orders containing alcohol may require a signature.

Returns Policy

FodaBox Limited are committed to ensuring you are completely satisfied with your purchase. If you are not happy for any reason contact us within 14 days of your order to discuss a refund or replacement item.

Things to be aware of:

By law, unless they are damaged or faulty, you cannot return or obtain a refund for i) perishable items including food or ii) personalised items made to your own specifications except where you have selected from pre-determined options or standard off-the-shelf components. Please don’t destroy or throw away any product before you’ve spoken to us and agreed that doing so won't affect any refund or replacement.

Help

Our friendly team are here to help Monday to Friday, 9am to 6pm. Whether you're placing a new order, wanting to set up an account, or just want to talk through our products - please do get in touch by calling 03331 212166 or complete our online contact us form.